Refund Policy

Refund and cancellations

1. We aim to offer the best service to our lovely customers, which makes them want to come back. If you find that the quality of the flowers is not up-to par, or you haven’t received the bouquet that you ordered, we’ll be happy to assist you with a refund for your order. Just contact us on hello@bloomandbud.com.au

2. Cancellation for the order can be accepted before our logistics partners start preparing your package. For quick cancellation, email us on hello@bloomandbud.com.au

3. Flowers are perishable, but after adding the flower food and giving them enough time to absorb water, if they do not last for a minimum of 3 days, please shoot us an email and we will rush to fix your bouquet. If you are still unsatisfied with our rescue operation, please let us know within 48 hours and we can look into delivering another flower box or discuss a refund.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we don't accept return because flowers are perishable products


Refunds
Please keep in mind that we can only send refunds in case the flowers have not been processed by the logistics partner. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.